Retail & Preferred Customers
F5 Dermacare™ is sure you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 30-day, money-back satisfaction guarantee to all Retail and Preferred Customers. If a Retail or Preferred Customer is dissatisfied with any product for any reason, you may return the item in its original packaging, along with the original invoice, to F5 Dermacare within 30 days of the purchase for a full refund of the purchase price minus shipping. The Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Customer’s account for refusing product.
If the product was purchased directly from an Independent Brand Partner, please contact them for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. The Brand Partner will then return the product to F5 Dermacare for a replacement product.
If the product was purchased from a Brand Partner website, please contact the F5 Dermacare Support Department at info@Facial5.com.
In order to facilitate the return process, the Retail or Preferred Customer is required to contact F5 Dermacare to obtain a Return Merchandise Authorization (RMA) Number. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the refund may be delayed or refused.
For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the F5 Dermacare Support Department at info@Facial5.com.
A refund will be processed within 10 business days following the receipt of an authorized return. All refunds will be in U.S. Dollars. If a package is returned without an RMA, the refund may be refused or delayed.
Returns will not be authorized due to an Auto-Delivery Order not being cancelled in time. An Auto-Delivery cancellation form must be submitted at least seven (7) business days prior to the next scheduled Auto-Delivery Order process date. For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the F5 Dermacare Support Department at info@Facial5.com.